The world is becoming increasingly more connected thanks to mobile phones and messaging apps used to contact family and do business. Even regulated sectors utilize mobile apps to reach clients.
The public sector and the finance business are examples of industries that need mobile archiving solutions to keep track of text messages. In the public sector, numerous Public Records Laws, the Securities and Exchange Commission (SEC) in the United States, and the Markets in Financial Instruments Directive (MiFID) in the European Union all compel enterprises to monitor electronic communications, including phone conversations and text messages. They use mobile archiving solutions such as wechat call monitoring or wecom call recording.
Regulated industries must keep business correspondence and cooperate with legal discovery. Non-regulated companies can use archiving technologies to monitor staff conversations.
Challenges in Mobile Archiving
Most individuals worldwide use smartphones for communication, but beyond that, they are very different, especially whether they favor one of the two major mobile operating systems, Android or iOS. Android phones typically permitted third parties to access their customers’ data, while Apple’s iOS devices took client privacy seriously. As a result, businesses that employ third-party archiving systems will have an easier time keeping track of their staff’s communications when Android phones are used.
There is No Universal Solution to Archive Messages
There is no standard mobile archiving solution for companies due to the complexity of mobile archiving. Firms can archive mobile communications in three ways:
- Over-the-Top Application
Over-the-top mobile archiving is recommended for BYOD firms, with many employees utilizing iOS and Android devices. These apps create a “phone within a phone” by providing a messaging app that automatically captures messages received through it while keeping other apps’ conversations private.
- Mobile Archiving Agent
Mobile archiving agents gather device communications data. The archiving agent does not send communications but instead monitors them. The OTT app lets users keep SMS, MMS, and voice calls using the app or uses the phone’s built-in messaging app to send messages secretly while the archiving agent saves all phone messages.
- In-Network Capture
In-Network Capture retrieves communications from the carrier’s network. Employees need to subscribe to the carrier’s service to record a discussion. The mobile archiving agent doesn’t interrupt employees’ work. In-Network Capture supports iOS, Android, and older devices.
Conclusion:
Message archiving is complicated by mobile archiving’s pros and cons. OTT is compatible with BYOD and corporate-issued devices but is more expensive. Employees must be trained on the app. Firms must choose an archiving system based on their devices, business size, and monitoring budget.
Here’s how you meet compliance, regulatory, and eDiscovery response obligations and reduce risk across industries: by using the TeleMessage Mobile Archiver.
To learn more about how it safely stores data communications in its servers and forwards them to your preferred archiving vendor, check out this infographic by TeleMessage.
